Customer Support

How Can We Help?

Here at NexGen Networks we maintain a Service Surround Model for your customer service experience. Our idea is to surround our customers with the service they need in order to be efficient when managing the services provided by NexGen. 

            

Please contact NexGen Networks for all support issues

+1 800-310-2501 or International (outside US & Canada) call +1 212-360-2370

Email: support@NexGen-Net.com

CAC Portal for NexGen Customers

The NexGen Customer Access Center (CAC)  is the innovative portal access interface that will enable NexGen to surround our customer with the extra level of support they need in our demanding businesses. CAC was built for customers by customers. NexGen's CAC Portal was developed around our customers’ requirements.

Portal Access gives our customers a complete online support package. NexGen makes improvements to the CAC Portal regularly. We are always looking for ways to improve our customers experiences so your Input and suggestions are greatly appreciated.

CAC Users will have access to....

> Review a complete inventory of services with NexGen

> Review historical or real time billing information for your account

> Our Trouble Management system allows review of historical troubles as well as gives the user the ability to open or manage live troubles.

> Our Order Management system which will give you access to view new orders or place new orders.

News Center

NPL partners with NexGen Networks to expand NPLTime® precise timing service across Europe.
  NPL PRESS RELEASE    NP...
NexGen Networks Highlights Importance of Carrier Diversity Amidst Accelerating Telecommunications Industry Consolidation.
Modern financial services and enterprises cannot afford to h...

Events

Wednesday 13th September
NexGen Networks will be Attending FIA EXPO 2017 in Chicago.
NexGen Networks @ - FIA EXPO 2017 Oct 17-19 in Chicago,...
Tuesday 12th September
MiFID 2017 - Time Compliance Event.
NexGen Networks @ - MiFID 2017 Summit in London, UK at ...