Careers

Employment - Network Operations Technician

NETWORK OPERATIONS TECHNICIAN

KEY ROLE:  This position requires a NOC Technician who possesses an understanding of how to build, configure, and troubleshoot carrier class TDM and TCP/IP networks.

RESPONSIBILITIES:

  • Perform monitoring, troubleshooting, and repair of the carrier class network components in NexGen Networks network
  • Oversee maintenance of assigned systems within operational parameters
  • Diagnose, troubleshoot, and correct network faults as reported by NMS events, logs, and/or customer reports
  • Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports
  • Serve as the primary point of contact for all customer troubles inquiries
  • Properly escalate and communicate tickets to engineering and operations groups as required in SLA agreements
  • Open TAC cases and trouble tickets with partner carriers and vendors
  • Work rotating, off-hour shifts in a 24/7 environment

JOB KNOWLEDGE:

  • Strong work ethic and multi-tasking ability
  • Able to work unsupervised, but also to utilize direction, supervision, criticism, and training effectively
  • Excellent analytical problem solving and decision-making abilities
  • Strong written and verbal communication skills
  • Experience with Visio and Excel a plus
  • 1-2 years work experience in telecommunications or similar fields (in some cases a 4 year degree would be accepted in lieu of work experience)
  • Familiarity with standard concepts, practices, and procedures within the telecommunications field.
  • Experience and understanding of some or all of the following areas:  SONET, IP subletting and routing, layer 2 switching, DWDM, dark fiber services and OTDR testing
  • Experience with some or all of the following equipment platforms:  Nortel 6500, Cisco routers and switches, Juniper MX and EX series, Cisco ONS, Lucent DMX
  • Experience with BGP, IPv6 and/or JUNOS a plus

EXPERIENCE/EDUCATION
Required:

  • Bachelors Degree or equivalent and 1-2 years related experience
  • Additional Information
  • Vendor certifications such as CCNA or JNCIA are a plus
  • Candidate must be able to work in a 24/7 environment, mandatory weekend hours 

News Center

NexGen Networks Helping Customers to be 'Cloud Smart’ and Delivering Exceptional Digital Experiences.
Flexing Strength in Enterprise Cloud Migration May 10, 2022...
NexGen Networks Attracts an Increased Clientele Coinciding with its Geographical Reach in Every Corner of the Globe.
"The Lights Never Go Out at NexGen Networks" May 11, 2022, ...

Events

Wednesday 21st September
NexGen Networks will be attending Britain CONNECTED.
Dates: 20-21, September 2022 Location: Business Design C...
Tuesday 17th May
SUBMARINE NETWORKS EMEA.
NEXGEN NETWORKS IS ATTENDING SUBMARINE NETWORKS EMEA Descri...