Employment - Network Operations Technician

NETWORK OPERATIONS TECHNICIAN

KEY ROLE:  This position requires a NOC Technician who possesses an understanding of how to build, configure, and troubleshoot carrier class TDM and TCP/IP networks.

RESPONSIBILITIES:

• Perform monitoring, troubleshooting, and repair of the carrier class network components in NexGen Networks network
• Oversee maintenance of assigned systems within operational parameters
• Diagnose, troubleshoot, and correct network faults as reported by NMS events, logs, and/or customer reports
• Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports
• Serve as the primary point of contact for all customer troubles inquiries
• Properly escalate and communicate tickets to engineering and operations groups as required in SLA agreements
• Open TAC cases and trouble tickets with partner carriers and vendors
• Work rotating, off-hour shifts in a 24/7 environment

JOB KNOWLEDGE:

• Strong work ethic and multi-tasking ability
• Able to work unsupervised, but also to utilize direction, supervision, criticism, and training effectively
• Excellent analytical problem solving and decision-making abilities
• Strong written and verbal communication skills
• Experience with Visio and Excel a plus
• 1-2 years work experience in telecommunications or similar fields (in some cases a 4 year degree would be accepted in lieu of work experience)
• Familiarity with standard concepts, practices, and procedures within the telecommunications field.
• Experience and understanding of some or all of the following areas:  SONET, IP subletting and routing, layer 2 switching, DWDM, dark fiber services and OTDR testing
• Experience with some or all of the following equipment platforms:  Nortel 6500, Cisco routers and switches, Juniper MX and EX series, Cisco ONS, Lucent DMX
• Experience with BGP, IPv6 and/or JUNOS a plus

EXPERIENCE/EDUCATION
Required:

• Bachelors Degree or equivalent and 1-2 years related experience
• Additional Information
• Vendor certifications such as CCNA or JNCIA are a plus
• Candidate must be able to work in a 24/7 environment, mandatory weekend hours