Employment - Network Operations Technician


KEY ROLE:  This position requires a NOC Technician who possesses an understanding of how to build, configure, and troubleshoot carrier class TDM and TCP/IP networks.


  • Perform monitoring, troubleshooting, and repair of the carrier class network components in NexGen Networks network
  • Oversee maintenance of assigned systems within operational parameters
  • Diagnose, troubleshoot, and correct network faults as reported by NMS events, logs, and/or customer reports
  • Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports
  • Serve as the primary point of contact for all customer troubles inquiries
  • Properly escalate and communicate tickets to engineering and operations groups as required in SLA agreements
  • Open TAC cases and trouble tickets with partner carriers and vendors
  • Work rotating, off-hour shifts in a 24/7 environment


  • Strong work ethic and multi-tasking ability
  • Able to work unsupervised, but also to utilize direction, supervision, criticism, and training effectively
  • Excellent analytical problem solving and decision-making abilities
  • Strong written and verbal communication skills
  • Experience with Visio and Excel a plus
  • 1-2 years work experience in telecommunications or similar fields (in some cases a 4 year degree would be accepted in lieu of work experience)
  • Familiarity with standard concepts, practices, and procedures within the telecommunications field.
  • Experience and understanding of some or all of the following areas:  SONET, IP subletting and routing, layer 2 switching, DWDM, dark fiber services and OTDR testing
  • Experience with some or all of the following equipment platforms:  Nortel 6500, Cisco routers and switches, Juniper MX and EX series, Cisco ONS, Lucent DMX
  • Experience with BGP, IPv6 and/or JUNOS a plus


  • Bachelors Degree or equivalent and 1-2 years related experience
  • Additional Information
  • Vendor certifications such as CCNA or JNCIA are a plus
  • Candidate must be able to work in a 24/7 environment, mandatory weekend hours 

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